southwold family holidays @ 25 stradbroke road
Superb self-catering accommodation for six close to beach and town centre
 

Conditions of booking

Number of guests

No more than six people (non-smokers only) are permitted to stay in the property. The number must be entered on the booking form and must not be exceeded. An exception may be made in the case of small babies sleeping in cots.

We reserve the right to terminate the hire without notice and without refund for a breach of this condition.

Pets

Pets are not accepted. For the sake of guests with allergies, no exceptions can be made to this rule.

Smoking

No smoking is permitted in any part of the house.

Payment

To secure your booking you must pay a non-returnable deposit of 20% of the total holiday rental within five days of your telephone/email reservation. We will hold the property for you for those five days only. The balance of the rental is due 28 days before the start of your holiday.

Collection and return of keys

The property will be available from 3 pm on the day of arrival and must be vacated by 10.00 am on the day of departure. Keys may be collected between 3 pm and 4 pm from the owner's house (2 minutes' walk away) and returned on departure.

Cancellation

Should the holiday be cancelled, every effort will be made to re-let the property but, if this is not possible, you will be liable for the full cost of the holiday. If we are able to relet the property, then your deposit will be refunded less an administration charge of £30.00. It is recommended that you take out holiday insurance.

Linen

Guests are required to provide all linen. The property provides duvets and pillows, therefore you will need to bring your own duvet covers, bottom sheets, pillow cases, towels etc. Please supply mattress protection in the case of small children.

Security

Windows and doors must be kept securely closed and locked at all times when you are not in the property.

Breakages

Please contact Vivien Tolfree (01502 722582) to report any damage or breakages which occur during your holiday. Damage over £10 will be charged

Liability

We do not accept any liability for loss, damage, injury or accident to the tenant or any of the party, or to their property.